Effective Date: February 5, 2026 · Last Updated: February 2026
TurboBroker ("we," "us," or "our") operates the platform available at turbobroker.ai. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our AI-powered transaction coordination platform designed for licensed real estate professionals.
By accessing or using TurboBroker, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not use our services.
We collect the following categories of information to provide and improve our services:
Your name, email address, phone number, DRE license number, and brokerage information provided during registration and account setup.
Property addresses, purchase prices, contract dates, contingency periods, escrow details, and party information associated with your real estate transactions.
PDFs of purchase agreements (RPAs), listing agreements (RLAs), counter offers (SCOs/BCOs), disclosures, and other documents you upload to the platform.
Information about how you interact with the platform, including feature usage patterns, pages visited, and actions taken within the application.
Messages sent through our platform via Twilio SMS and voice services, and emails sent via SendGrid on your behalf or to you, including message content, timestamps, and delivery status.
Queries and instructions you provide to our AI assistant "Turbo," along with AI-generated responses, summaries, and extracted data produced by our system.
We use the information we collect for the following purposes:
We take data storage and retention seriously, particularly given the regulatory requirements of the real estate industry.
| Data Type | Retention Period |
|---|---|
| Transaction documents | Minimum 3 years (regulatory requirement) |
| Archived transactions | 3 years from archive date |
| Communication logs | 3 years |
| AI response logs | 2 years |
| Webhook logs | 90 days |
| Error logs | 30 days |
All data is stored on Supabase (PostgreSQL) with encryption at rest. Documents are stored in Supabase Storage with encryption. Users can permanently delete transactions at any time, which removes all associated data including documents, tasks, parties, and communication records.
We use the following third-party services to operate our platform. Each service processes data only as necessary to provide its specific function:
We do not sell, rent, or trade your personal information to third parties. Data is shared with these services only to the extent necessary to provide our platform's functionality.
TurboBroker sends communications through multiple channels on behalf of our users. We are committed to respecting the communication preferences of all recipients.
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
You have the right to request information about the categories and specific pieces of personal information we have collected about you, the purposes for collection, and the categories of third parties with whom we share it.
You have the right to request that we delete the personal information we have collected from you, subject to certain legal exceptions such as regulatory retention requirements.
You have the right to opt out of the sale of your personal information. We do not sell your personal data to third parties.
We will not discriminate against you for exercising any of your CCPA rights. You will not receive different pricing or quality of service for exercising your privacy rights.
To exercise any of these rights, please contact us at support@turbobroker.ai. We will respond to verifiable consumer requests within 45 days.
We implement industry-standard security measures to protect your information:
TurboBroker is designed for licensed real estate professionals and is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to promptly delete that information.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by posting the updated policy on our website and updating the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
Last updated: February 2026.
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
TurboBroker Privacy Team
Email: support@turbobroker.ai